Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at leah@leahlaneflowers.com. Once your return is approved, we'll provide the return shipping address along with instructions on how to send your package back. Items sent to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or if you received the wrong item, contact us right away so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Because each piece is handmade with real preserved flowers, custom orders (pieces made from your own flowers or bouquets) are final sale and cannot be returned or exchanged. Sale items and gift cards are also non-returnable.

Exchanges
The fastest way to get the item you want is to return the one you have, and once that return is accepted, place a separate order for the new item.

European Union 14-day cooling off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason, without justification. Your item must be in the same condition you received it, unused and in its original packaging, and you'll need your receipt or proof of purchase.

Refunds
We'll let you know once we've received and inspected your return, and confirm whether the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days — it may take additional time for your bank or card issuer to post it. If more than 15 business days have passed since your return was approved and you still haven't received a refund, contact us at leah@leahlaneflowers.com.